Refunds & Cancellation

Order cancellation

Cancelled by you

You can cancel your order any time before it is dispatched. Email hello@thebaka.store with your order number. Once confirmed, the full amount is refunded to your original payment method.

Orders that have already been dispatched can’t be cancelled — but you can return them once delivered under our returns policy below.

Cancelled by us

We may cancel an order if an item is out of stock, the payment could not be verified, or there was a pricing or listing error. If this happens we’ll let you know by email and refund any amount paid in full.

Returns & exchanges

We want you to love what you ordered. If something isn’t right, we accept returns and exchanges within 7 days of delivery.

To be eligible, an item must be:

• Unused, unworn and unwashed
• In its original packaging with all tags attached
• Not marked as Final Sale

How to start a return

Email hello@thebaka.store with your order number and the reason for the return. We’ll confirm the details and share the return address with you.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to reflect it.

Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with photos of the item and packaging, and we’ll arrange a free replacement or a full refund.

Tip: record a short unboxing video when your parcel arrives — it helps us resolve any issue faster.

Need help?

Reach us any time at hello@thebaka.store or visit our Contact page.