Returns & Exchanges
We want you to love what you ordered. If something isn’t right, we accept returns and exchanges within 7 days of delivery.
To be eligible, an item must be unused, unworn, unwashed, and returned in its original packaging with tags attached. Items marked Final Sale are not eligible for return.
How to start a return
Email us at hello@thebaka.store with your order number and the reason for the return. We’ll confirm the details and share the return address with you.
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s approved. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with photos of the item and packaging, and we’ll sort out a free replacement or full refund.
Need help?
Reach us any time at hello@thebaka.store.